Chat British

Privacy notice

Chat British · chatbritish.ai
Last updated: 19 October 2026

This explains what personal information Chat British collects, why, who else handles it, how long we keep it, and what you can ask us to do. We've tried to keep it plain.

1. Who we are

Chat British is run by Kianoush Language Academy Ltd, Unit 6a, 138a High Street, Edgware, London HA8 7EL, United Kingdom. We are the "controller" of your information, which means we decide how and why it's used.

Questions about this notice or your information: support@chatbritish.ai

2. What Chat British does

Chat British helps people understand the unwritten rules of British communication. You can practise short scenarios, describe a confusing real situation and get an explanation, and ask the Help assistant how the site works. You don't need to create an account.

3. What we collect, and why

Your profile answers. When you open the profile page, the site creates an anonymous sign-in for you, so your answers can be saved without an account. We then ask which areas of life you deal with, how long you've been in the UK, your household, your role, your sector, your city or area, what has been confusing, your main goal, and your email address. We use these to choose what to show you first. We also work out a ranked list of topics from your answers, and we save that too.

What you write about your situation. The "what's been confusing" box and the Debrief tool let you write in your own words. We use what you write to find the most relevant explanation. Please don't include names, addresses, or details about your health or other sensitive matters. If you do, it will still be processed as described here.

Messages to the Help assistant. If you use the Help assistant, what you type is sent to our AI provider so it can write a reply. We don't keep a copy of the conversation. Please don't include personal details.

Your email address. We ask for it when you save your profile. We use it to contact you about Chat British, for example about changes to the service. We don't check it, and it doesn't create an account. If you tick the box asking whether we may email you about new scenarios and courses, we also use it for that, and we keep a note of whether you ticked it and when. You can ask us to stop at any time, by writing to support@chatbritish.ai or using the unsubscribe link in any such email we send.

If you contact us. If you email us or message us on WhatsApp, we see your email address or phone number and what you write, and we use it to reply. WhatsApp is run by Meta, which handles messages under its own privacy policy.

Practice activity. Your streak and which practice questions you've answered are saved in your own browser so we can avoid repeating questions. This stays on your device.

Anonymous usage counts. When you finish a Practice session, or Debrief gives a result, we add one to a daily count, for example "a Practice session finished in Job search" or "Debrief found a match". For a match, the count also records which entry was matched. The count has no name, user ID, IP address or anything you wrote in it, so we can't tell who it came from. We use these counts to understand how the site is used.

Visits. We use an analytics tool called Plausible to count visits and which pages are viewed. It doesn't use cookies, doesn't follow you across other sites, and doesn't keep a profile of you.

Technical information. When you visit, our hosting provider, our sign-in provider and our analytics tool see your IP address and basic details about your device, and our hosting and sign-in providers may keep them in their logs. Our own system uses your IP address briefly, in memory, to keep the site secure and to limit automated misuse. We don't save it in our database.

4. Why we're allowed to use it

We use your profile answers, your email address and what you write to provide the service you asked for, and because it's in our legitimate interests to run, contact you about, and improve it. We only email you about new scenarios and courses if you've ticked the box to say we may. You can withdraw that agreement at any time. We use the anonymous usage counts and visit counts because it's in our legitimate interests to understand how the site is used. They don't identify you.

5. When we can't match your description

If Debrief can't find a good match for what you describe, we may save your description and any follow-up answer you gave, so the founder can decide whether to add a new entry. We save it without your profile or any identifier.

6. Who else handles your information

We use these providers to run the site. They process information on our behalf:

  • Supabase, which stores profile answers, your email address and the anonymous usage counts, and provides the anonymous sign-in. It sees your IP address and device details when you sign in. Data is held in the UK.
  • Anthropic, whose AI writes the explanations in Debrief and the replies in the Help assistant.
  • Voyage AI, which turns the text you write in the "what's been confusing" box and in Debrief into numbers so we can find the best match.
  • Railway, which hosts the website and keeps hosting logs.
  • Plausible, our website analytics tool, which counts visits and page views without cookies. It sees your IP address and device details when you visit so that it can count the visit.
  • Hostinger, which looks after our domain name and email.
  • Meta (WhatsApp) and LinkedIn, only if you choose to contact us there. Their buttons open their own services, and nothing is shared with them before you click.
  • YouTube (Google), only if you press play on the founder video. Nothing is loaded from YouTube before you press play, and YouTube may set cookies once you do.

We don't sell your information. We don't use advertising tools on this site, and the only analytics we use is Plausible, described above, which doesn't use cookies. We don't use what you write to train our own models. Our providers handle what we send them under their own terms and only to provide their service to us.

7. Storage on your device

The site uses your browser's local storage. We set no cookies, and our analytics tool sets none either. Local storage holds: your anonymous sign-in, so your answers are saved to the same profile when you return; your practice streak; and the list of questions you've seen. We use it to make the site work as you'd expect, not to track you across other sites.

8. Transfers outside the UK

Some of the providers above, including Anthropic and Voyage AI, process information outside the UK, including in the United States. Where they do, we only use them under a written data processing agreement, and the transfer is protected by a legally recognised safeguard, such as an adequacy arrangement or standard contractual clauses with the UK addendum.

9. How long we keep it

  • Profile answers: until you ask us to delete them, or 24 months after you last updated your profile, whichever is first.
  • Anonymous sign-ins where no profile was saved: 30 days.
  • Descriptions we couldn't match: 12 months.
  • Email address, and whether you ticked the marketing box: until you ask us to stop or delete it, and no longer than your profile.
  • Anonymous usage counts and visit counts: for as long as they're useful, because they can't be linked back to you.
  • Messages you send us by email or WhatsApp: for 12 months.
  • Help assistant chats: not stored. Your IP address and the time of your messages are held in memory for up to 24 hours to limit misuse.
  • Provider logs: for the period each provider sets.

10. Your rights

You can ask us to:

  • tell you what we hold about you, and give you a copy
  • correct anything that's wrong
  • delete your information
  • restrict or stop us using it
  • give you your information in a portable format
  • stop emailing you

If you've saved a profile on this device, you can delete it yourself with the "Delete my data" button at the bottom of this page. For anything else, including messages you've sent us, email support@chatbritish.ai. We'll reply within one month. Because there are no accounts, we find your information using the email address you gave us (profiles saved before we asked for one may not have it), or if you can tell us when and how you used the site, so we may ask you for something that identifies it. The anonymous counts can't be linked to you, so we can't find or delete them.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to put it right first.

11. Age

Chat British is meant for adults, 18 and over. If you're under 18, please don't use it or give us your details.

12. Changes

If we change this notice in a way that matters, we'll update the date at the top and, where it makes sense, tell you on the site.